We contact the transferee the within 24 hours of receiving your order. We follow up our phone conversation with an introductory letter explaining the vehicle relocation process. We guarantee each transferee pickup date with the customer. We also guarantee our delivery time-frame. We send follow up documents to update you on the shipment time. Each vehicle is insured at no additional cost to our customer. Whenever possible, we clean the vehicle before delivery, www.autorelo.com